Here are two somewhat related articles. Related, because they come from the same author and touch the same topic of the incident management. The articles are not in order and they highlight different aspect of how we deal with incidents.

- The danger of overreaction is about how good intentions of preventing incidents (usually taken after a high-impact incident occurs) can lead to worse results. In German language there are words "die Verschlimmbesserng" and "zu verschlimmbessern" respectively, that mean exactly that: make something worse by trying to make it better.

- You’re missing your near misses about the importance of tracking situations when incidents nearly happen. This intertwines a bit with an article I shared earlier. Yet, this one is less science and more common wisdom.

#sre