Root Cause Chronicles: Connection Collapse is a hypothetical (or not?) scenario of a production outage.

What I like about such hypothetical scenarios compared to postmortem articles is that they usually focus on the process, while postmortems focus on outcomes. In other words, in articles like this you see something like: “We checked an app A and then an app B, and then this DB and that cluster; and finally we found it!”, while postmortems tend to condence the same process into dry statements like: “After thorough investigation we found that it was a DNS issue”.

Thus, such hypothetical articles better showcase an actual process of the incident resolution, in my opinion.

Bonus: InfraCloud (authors of this article) have a repository with such incident scenarios that you can study.

#sre #oncall #incident_management