Folks from the company which products I genuinely love (Intercom) think a lot about the future of conversations in terms of UI/UX. As you remember I’ve already posted their thoughts about voice interfaces before. And here is one more article from their director of design with 7 reasons why messaging should mirror real conversations. I found a couple of interesting points there and one of them was a thing I deeply believe in - bots in public chats/conversations. I really think it’s the future and the way people will communicate and arrange meetings/order taxi/book tickets together - by inviting different bots into their chat, so they can both control the process and see the message history afterwards.

https://goo.gl/yX40WH

Previous post about Intercom is here.