Do you remember my post about decision trees vs web views? But what if there’s a much better way?

Here is a concept of building conversational experience called Random Access Navigation. It’s main idea to give people the ability to navigate without a defined path, while also being able to change their mind at any time. R.A.N. offers more than one solution for the most common bot criticism: fixed decision trees (everybody hates them).

Very interesting concept for bot builders.

Article: https://goo.gl/J7aRyp

Decision trees vs web views