Hey guys, let’s talk about native chatbots today.

A native chatbot is a chatbot that works in either Website or Mobile App environment where the bot owner has full control over the user experience of the entire customer journey.

Why does anyone want to create a native chatbot if there are Facebook/Viber/Telegram and others?

There are a lot of reasons, to be honest, from the ability to customize User Experience to different privacy issues.

Here is a great article from Jiaqi Pan, CEO of Landbot, about that.

I highly encourage you to read it, helps to understand that chatbot is not tied to Facebook Messenger or Viber and also highlights different use cases of native chatbots from such guys as Duolingo and Intercom.

https://chatbotsmagazine.com/the-rise-of-native-chatbot-development-658342167856