What do you know about the conversational design?

If you do know a lot - let’s talk (@maximabramchuk) 🙃

If not - I have a golden gem for you today.

The article below contains a case study describing an entire process of designing a conversational UI for a B2B website, including fragments of the conversation script, basics of the communication theory and some of the tips and tricks that can make the project a bit unique.

It’s quite long, but trust me - this thing is really interesting and insanely useful.

https://medium.com/swlh/conversational-ui-principles-complete-process-of-designing-a-website-chatbot-d0c2a5fee376