Hey guys, I’ve just found a really awesome article called “The chatbot masquerade” 🎭

It’s a great introduction into a lot of things about chatbots:
1. Different ways of building them: rule-based and AI-based, differences and definitions.
2. Six key steps of NLP.
3. Why do chatbots fail.
4. And also 4 advices on building better chatbots.

It helped me to summarize a lot of things about NLP and bot UX in my mind. A perfect long-read for a Saturday chill ⛱

⌚️ 14 min (kinda long, but awesome)

https://www.callr.com/blog/chatbot-masquerade