Both bot developers and users often face the case when a chatbot doesn’t understand the question or the user's input. As a result, your chatbot can lose users who came with a specific and important question. So there are some good ways how you can design your default answer block in more efficient way.

The article below covers 6 different ways for bots to behave when it doesn’t really understand something - from replying with another question back (aka “The Jewish Method”) to “Human entry point”. All of the points described in the article are from real world and we’ve used them on real projects. So, definitely worth reading 😉

⌚️4 min read (short one)

https://chatbotsmagazine.com/6-efficient-practices-to-prevent-your-chatbot-from-being-a-dummy-731074b867c1