Google is Launching a New Service to Fix Chatbots

TechCrunch has learned that Google has developed a new service called Chatbase, which provides analytics and suggestions for how to “fix” bot experiences to make them better for users.

With Chatbase, Google is moving on a couple of themes. First of all, it is tapping into one of the biggest recent developments in the world of messaging apps: chatbots, or automatic response systems that sit on top of existing messaging platforms like Slack and Facebook’s Messenger. These tap into innovations in areas like natural language processing and machine learning to provide information and much more to users in a chat messaging format — a new way for users to interact with organizations and apps.

In short, Google is filling a gap: Chatbots need fixing.

⌚️4 mins read (kinda short)

https://techcrunch.com/2017/05/17/google-chatbase-chatbot-analytics/