Seems like Twitter is going hard on bots! 🤖

Yesterday they opened a brand new Twitter DM API platform to allow everyone to build bots on Twitter. Actually, it's a huge step forward for Twitter platform. These APIs are very well-designed and could assist a lot of Twitter-first businesses to connect with their customers at scale.

Yesterday's release includes A LOT of features, and most of them are simply copied from Facebook (welcome message, get started, location, buttons). That's why I'd like to highlight the most interesting ones here:
1) Custom profiles allow developers to override the default avatar and name attached to a given message. This is extremely cool because you can show who's writing: human or bot 👦 🤖
2) Customer feedback cards allows businesses to collect feedback on the experiences they provide on Twitter, it's kinda special cards for feedback purposes only. Nice idea, very similar to reactions on Messenger 👍

So go check out the APIs and build some cool bots on Twitter!

https://blog.twitter.com/2017/new-apis-to-power-the-future-of-customer-engagement-in-direct-messages