#vacancy #techsupport #fintech #openbanking #remote #sdg #noda

🚀 Senior Technical Support Specialist (FinTech / Open Banking)
————————————————————————————
Company: Social Discovery Group (SDG) / Noda
Location: Georgia, Tbillisi - Remote (any location)
Employment type: Full-Time
Language: Fluent Russian and English (B2+)
Apply: https://social-discovery-ventures.breezy.hr/p/d6bd3b39936b01-senior-technical-support-specialist-fintech-open-banking

SHORT SUMMARY
We are looking for a Senior Technical Support Specialist to join Noda, a fast-growing open banking payment platform. This role involves solving complex technical issues, working closely with merchants and internal engineering teams, and taking ownership during critical situations.

RESPONSIBILITIES
- Support merchants during integration with Noda’s payment solutions
- Investigate complex technical and payment-related issues using logs, monitoring tools, and internal systems
- Diagnose incidents, identify root causes, and coordinate resolutions with internal teams
- Ensure smooth and stable operation of payment flows and integrations
- Collaborate closely with Payments, Automation, SRE, Account Management, and Product teams
- Improve and maintain technical documentation, integration guides, and internal knowledge base
- Participate in integration testing and quality control processes
- Mentor junior team members and help improve support standards across the team

REQUIREMENT
- 4+ years of experience in Technical Support, Integration Support, or Payment Support roles
- Experience working with FinTech, payment systems, PSPs, or open banking products
- Strong understanding of HTTP, APIs, client-server architecture, and payment flows
- Hands-on experience with logs and monitoring tools (Kibana or similar)
- Understanding of incident management processes, SLA/SLO principles, and production support environments
- Experience working with SQL/NoSQL databases
- Strong analytical and troubleshooting skills
- Excellent communication skills and ability to build trusted relationships with merchants and internal stakeholders
- Experience mentoring or supporting junior team members
- Fluent Russian and English level B2 or higher

BENEFITS
- REMOTE OPPORTUNITY to work full-time
- Vacation 28 calendar days per year
- 7 wellness days per year
- Bonuses up to $5000 for recommending successful applicants
- 50% payment for professional training, international conferences, and meetings
- Corporate discount for English lessons
- Health benefits with compensation up to $1,000 gross per year for health insurance or doctor’s fees
- Workplace organization with equipped workplace and necessary equipment provided
- Internal gamified gratitude system for bonuses and team building activities
————————————————————————————
📩 Apply via link: https://social-discovery-ventures.breezy.hr/p/d6bd3b39936b01-senior-technical-support-specialist-fintech-open-banking