🌏5 Essential Components of Gartner's Digital Government Technology Platform
The Digital Government Technology Platform (DGTP) makes digital transformation a reality, but requires dedicated leadership. According to a Gartner study, by 2023, more than 80% of government digital implementations that are not based on a technology platform will fail.
DGTP is a set of end-to-end, integrated, horizontal capabilities that coordinate government services across multiple domains by integrating five platforms:
• Citizen Experience platform provides interfaces and technologies, implements policies and procedures for citizen-business interaction, and measures the experience of its users;
• Ecosystem platform – a set of digital interfaces that implement policies and procedures for governments and ecosystem partners to share data and services.
• Internet of Things (IoT) platform provides interfaces, data management and context, and implements policies and procedures for collecting and processing data from IoT sensors
• Information System Platform - Corporate information systems are at the heart of government IT efforts today. The information system platform provides the technologies, policies and procedures for integrating these back office systems into the DGTP
• Intelligence Platform provides advanced analytics, geospatial and location analytics, robotic process automation (RPA) and AI capabilities to process data collected or stored in any area of the platform.
The key reusable components in DGTP are applications and services that can provide a seamless mix of data, services, and capabilities that work together within DGTP and are accessible across networks and devices. DGTP is not a turnkey solution, but it gives government agencies the ability to innovate, reduce costs, and deliver new capabilities quickly and flexibly.
https://www.gartner.com/en/articles/government-cios-here-s-an-essential-piece-of-the-digital-transformation-puzzle