На новых планах поддержки теперь до людей будет добраться сложнее (читай - дороже).
Business Support+ transforms the developer, startup, and small business experience by providing intelligent assistance powered by AI.
Enterprise Support builds on our established support model, this tier accelerates innovation and cloud operations success through intelligent operations and AI-powered trusted human guidance.
Unified Operations Support delivers our highest level of context-aware Support through an expanded team of AWS experts.
https://aws.amazon.com/blogs/aws/new-and-enhanced-aws-support-plans-add-ai-capabilities-to-expert-guidance/
Сами планы при этом в три раза дешевле.
Business Support+ starts at $29 per month, a 71% savings over the previous Business Support monthly minimum.
Enterprise Support starts at $5,000 per month, a 67% savings over the previous Enterprise Support minimum price.
Unified Operations, designed for organizations with mission-critical workloads and including a designated team of AWS experts, starts at $50,000 a month.
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