🪐 Need help with your Smart Cycle? Here’s what to include.

A message like “It isn’t working” tells support that something went wrong, but leaves the details unclear.

A few specifics can make your request easier to investigate:

🔸 Your action: were you using Approve, Create, or Claim Assistance?
🔸 What happened: did an error appear, did the wallet window fail to open, or did the Dashboard show an unexpected result?
🔸 When it happened: include the approximate time and your time zone.
🔸 Useful details: attach a screenshot of the error and a transaction link, if one was created.

You can use this template:

“Hello! I need help with [action] in [Lockup Flow / Daily Flow].

At [time and time zone], I tried to [describe the action].

I expected [result], but instead [what happened / exact error message].

Wallet app: [name].
Transaction link: [if available].
Screenshot attached.”

If no transaction was created, simply mention that - there is no need to repeat the operation just to obtain a link.

🔒 Never send your seed phrase, private key, or wallet password. Crop out unrelated personal information from screenshots.

Use the official support contact listed on the Atlas website.
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