Post #6962 139 May 13, 2024, 12:18 UTC Очень крутой кейс про AIOps из финансового сектора https://www.cio.com/article/2097704/tiaa-modernizes-the-customer-journey-with-ai.html CIO TIAA modernizes the customer journey with AI The financial services organization overhauled its customer service operations, weaving together machine learning models, generative AI, and customer journey mapping to improve customer experience and predict trouble points.