Post #6944 144 May 6, 2024, 08:38 UTC Отличный кейс из UPS https://www.cio.com/article/2096052/ups-delivers-customer-wins-with-generative-ai.html CIO UPS delivers customer wins with generative AI The multinational shipping company enlisted LLMs to automate customer message responses, reducing agent handle time and paving the way for genAI use across the enterprise.