Now users can do more than just message support — they can ask questions, clarify details, double-check things, and immediately complete the action they need, all with the help of an AI assistant.
How does it work?
A user can type anything into the chat, for example:
"Hi, I need your help. How can I buy an office?"
And the AI assistant immediately steps in:
— provides a detailed answer;
— explains everything step by step;
— asks logical follow-up questions;
— when needed, suggests videos and materials from our knowledge base.
And most importantly: the assistant communicates in any language.
The user writes in their own language — and the bot responds in that same language right away.
By the way, we’ve already added Portuguese language support for our new users 🇵🇹
What happens next?
If the issue is resolved and the user stops replying for a while, the assistant follows up automatically:
"Was I able to help you?"
If the answer is "yes" — the chat closes automatically ✅
If the answer is "no" — the next level kicks in:
the bot informs the user that the request has been forwarded to the support team, and a ticket is automatically created.
Yes, we offer full-scale support 🙌
After that:
— the full conversation history with the bot is saved;
— an administrator joins the dialogue;
— the conversation continues in the same window, with no switching or extra steps.
And that’s not all.
The AI agent doesn’t just respond — it learns.
It collects information from user requests and passes it on to the development team so we can improve the knowledge base, workflows, and response quality.
That means every day our AI assistant becomes:
smarter, more accurate, more useful, and more capable 🚀
This is no longer just a chat.
It’s a living digital assistant that helps users reach their goal.
The AI assistant is available in the personal account dashboard.
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